This covers how to route tickets via triggers based on the requester's country.
- Must be on Team plan or above
- You need to be a Zendesk Support administrator.
At this moment there aren't any default conditions in your triggers you could use to route tickets based on the requester's country, but there is a workaround that will allow you to do it.
The solution will involve creating a custom "Requester's country" ticket field and add it to the submission form.
Go to Admin > Manage > Ticket Fields > Add custom field. The following page will have a few types of fields to choose from, you'll want to add "Drop-down list" (This will allow you to add in more than one country to select from):
If you want to make the ticket field visible for end-users in your Submit a Request form you will need to make it Visible and Editable for end-users. Also, you might want to make it Required for agents and end-users, depending on your workflow. For more information see: Adding custom ticket fields to your tickets and support request forms
At this point, you are almost done! Now, go to Admin >Ticket Forms, you can either add your ticket field to a new form or an existing one and just drag and drop the "Requester's country" ticket field to the form. Don't forget to save your changes. Your tickets will now be tagged according to the country selected in the drop-down field.
Lastly, you can go to Admin > Business Rules > Triggers and create a trigger to perform the action of your choice based on the tag added by the Requester's country dropdown.