How does Insights report on merged tickets?

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  • Renee S.

    Do the same rules apply in Explore? I assume yes, but I wasn't able to find any Explore-specific info on reporting on merged tickets. Thanks.

  • Nicole S.
    Zendesk Community Team

    Hi Renee S.

    Yes, the same rules for reporting on merged tickets apply in Explore. Thanks for asking - we'll be sure to get an article written to clarify this!


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