How are CCs in Zendesk different from CCs in an email client? Follow

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2 comments

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    Jamie Danjoint

    Hi! I don't quite understand how this works. I copy the cc: placeholder code in the email body of my trigger? When I do that, it just adds the name and email of the cc: person in the body of my email notification to the ticket requester. Is it supposed to be in the actual cc: line of the email? Seems odd to be in the body of the email...I feel like I'm missing something. :)

     

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    Jessie - Community Manager

    Hey Jamie!

    The purpose of the placeholder is to add the corresponding information to the body of the email notification. Some users like to add the CCs placeholder so that their users are fully aware of anybody else who has eyes on their ticket.

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