About the Talk Usage SLA

Have more questions? Submit a request

4 Comments

  • Steve Clarke

    Thank you, I needed this information, as there was an outage yesterday, which means that we have to pay compensation to our customer. Is there a formula that I could use to calculate the financial value of the credits from Zendesk please?

    0
  • Debbie Byrne

     Hello Steve,

     

    I created a ticket for you so we can discuss this case regarding your account specifically.

     

    0
  • Steve Clarke

    Hi Debbie,

    Thank you. I have been off work and have discover that we have had another one yesterday. 

     

    0
  • Debbie Byrne

    Hello Steve,

    I submitted an update in that ticket that I created for you. If you could respond back to that ticket, that would be great. We can further discuss the case there.

     

    0

Please sign in to leave a comment.

Powered by Zendesk