Options for letting end users submit tickets with forms

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5 Comments

  • Jonathan

    Is it possible that when a ticket is created through this form, we somehow catch in what language our help center was used, so we can use a trigger to automatically assign the ticket to the right group?

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  • Alejandro Colon

    This should be of help to you.
    https://support.zendesk.com/hc/en-us/articles/223396387-How-can-I-tag-tickets-based-on-the-requester-s-language-

    Depending on your use case, you may consider adding a custom field for language. You would definitely be able to create a trigger based on that. 

    1
  • Nicole Saunders
    Zendesk Community Team

    Thanks for jumping in and sharing that resource, Alejandro!

    Jonathan, let us know if you have any additional questions.

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  • Virgin Experience Days

    Hi There - we are looking for a better way to handle contact forms from our customers so we have pointed our HTML for at the API, however it is being throttled by a rate limiter which considers the form to be from an anonymous IP. 

    Is there a way to avoid this? 

    Thanks

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  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Josh,

    Unfortunately, API already revolves outside our scope of Support. Nonetheless, we hope that our Ticket Forms API and Building a custom ticket form with the Zendesk API documentation will be a good resource to check.

    All the best

     

    0

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