Managing your help center themes

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  • Scott Clark

    How do I change the screen shot used for a theme's icon on the Theme's page?

    Our Live theme is based on Copenhagen and the icon looks like Copenhagen, though the customized home page looks nothing like it.

  • Augusto Silva
    Zendesk team member

    Hi @Scott,

    Right now the only way is to export your theme, replace the file called thumbnail.png and re-import.

  • Scott Clark

    Thanks Augusto.

    We're doing some changes to our home pages, so will wait until those are done before trying this. Haven't done an export before, but sounds straightforward.

  • Katie Rosenhamer

    I have two themes and somehow both of them are live. I don't have the option to deactivate either of them. How do I fix this?!?

  • Brett Bowser
    Zendesk Community Team

    Hey Katie,

    Only one theme should be active on your account. Can you provide a screenshot of what you see on your end when you're managing your themes?

    Let me know!


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