About Zendesk Talk plan types

This article lists the current and legacy Zendesk Talk plans and includes information on how to view the features available for these plans. Zendesk Talk plans prior to September 6th, 2017, are referred to as legacy plans.

Current and legacy plans

The following table shows the legacy Talk plans, available prior to September 6th, 2017, and their corresponding current plans: 

Legacy Zendesk Talk plan type	Current Zendesk Talk plan type
Lite	Lite
Basic	Team
Advanced	Professional
[none]	Enterprise (Learn more)
Partner Edition	Partner Edition

You can view the features available by plan type on the Zendesk Talk pricing page.

When new features are added to the new Zendesk Talk plans, they will also be added to the equivalent legacy plans.

Determining which plan you're on

If you purchased a plan before September 6th, 2017, you will remain on that plan. However, if you are a Talk Lite customer you can only upgrade to one of the new Zendesk Talk plans.

Note: Only customers who have been using the CTI API since October 26, 2016 or earlier can be grandfathered into the new Partner Edition plan. Anyone who has not beein using the CTI API prior to October 26th, 2016, will need to pay for Partner Edition licenses.

You can confirm which plan you are on by viewing your Subscription information:

• Click the Admin icon (), then go to Settings > Subscription.