The Salesforce integration integrates Zendesk Support and Salesforce, built on Zendesk's infrastructure using Salesforce public APIs.
This integration enables collaboration between sales and support teams by providing visibility into customer information and support activities between Salesforce and Zendesk. The integration provides the ability to view, edit, and create Zendesk tickets from Salesforce. Zendesk tickets can also be synced to Salesforce so you can create custom Salesforce workflows and reports using Zendesk and Salesforce data. The Salesforce integration also enables you to sync customer information from Salesforce to Support.
This article includes links to resources for understanding, setting up, and using the Salesforce integration.
Zendesk tickets in Salesforce
Salesforce data in Zendesk
Advice and troubleshooting
Salesforce integration migration options
With the legacy Salesforce integration being deprecated on 30 January 2020, there are several options available for migration. For more information, see Salesforce migration: Migrating the legacy Salesforce integration to alternative solutions and Salesforce migration: Migrating the legacy Salesforce integration to the new Salesforce integration.