Enterprise customers: now you can see a history of your trigger updates!
We’ve added this capability in order to give you more confidence when updating triggers, and to give you more tools for troubleshooting. It will also provide more accountability, especially for teams where multiple people are updating business rules.
From now on, we'll be keeping track of configuration changes made to your individual triggers. We’ll record who made the change, when it was made, and the exact trigger configuration. You can access that history right from the trigger’s edit page. It’ll be available to anyone with permission to manage business rules.
Just click on the link that appears below the trigger title:
When you get to the history page, you’ll see all the available versions in a sidebar. Click on the one you’re interested in, and here's what you'll see:
For now, just changing the position of a trigger won’t be counted as a revision.
While we won't have history going back before this feature was released, we did include the current version of each trigger as the first recorded version. The revision is listed as having been made “by Zendesk.”
In the coming weeks, we'll be adding some enhancements:
- The ticket event log will specify which version of a trigger was applied, and link directly to it
- The URL for each trigger version will be a shareable permanent link
- We'll flag what changed in a particular version so you can identify differences more easily
If you find this feature valuable, be sure to let us know here in the comments! It’ll help us prioritize adding revision history to other workflow tools, like automations and views.