If you have multiple Facebook pages or Twitter handles linked to your Zendesk account, you might want to create different views to keep an eye on those individually.
- Account plan has custom triggers (Team, Professional, or Enterprise).
- You must have at least a Facebook page or Twitter handle linked to your Zendesk account.
The first step is to create a trigger which adds a tag for a specific Facebook page, in the example the Facebook page that is being used for testing is Pug Stuff. So you will need to set up the trigger as follows, you can of course add more conditions depending on your workflow, but the basic trigger would be this one:
The condition Integration account allows you to select the Facebook Page or Twitter handle you want to add a tag for in tickets.
Once those tickets are tagged, you can create a view which displays all of the tickets from that specific page. You can do so by adding the tag you already added in the trigger above, this is an example below:
After you have followed these steps and you have issues setting up this workflow or have additional questions, please contact our customer support team at firstname.lastname@example.org.