If you have multiple Facebook pages or Twitter handles linked to your Zendesk account, you might want to create different views to keep an eye on those individually.
- To set up this workflow, your account plan must have custom triggers (You can check if your plan has custom triggers here in the section called Help Desk Management).
- You must have at least a Facebook page or Twitter handle linked to your Zendesk account.
- Create a trigger which adds a tag for a specific Facebook page, in my case the Facebook page I am using for testing is Pug Stuff. So you will need to set up the trigger as follows, you can of course add more conditions depending on your workflow, but the basic trigger would be this one:
The condition Integration account allows you to select the Facebook Page or Twitter handle you want to add a tag for in tickets.
- Then once those tickets are tagged thanks to the trigger, you can create a view which displays all of the tickets from that specific page. You can do so by adding the tag you already added in the trigger above, this is an example below:
And this is the final result:
If after you followed these steps, you have issues setting up this workflow or you have additional questions, contact our customer support team.