Why is there no voice recording on my ticket created from a Zendesk Talk call?

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2 Comments

  • Daan V

    Is there any way to see if a recording was deleted manually by an agent? Is that logged explicitly? 

    Or is there no way to discern exactly why a recording is unavailable?

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  • Neil Grandez

    Hi Daan,

    Only an administrator can manually delete call recordings from tickets.
    You can also set Zendesk Talk to automatically delete live call recordings or voicemails after a certain amount of time.
    A third option is to delete the tickets containing the call recordings.

    More details here Complying with Privacy and Data Protection Law in Zendesk Talk

    In terms of viewing who deleted the recording, you can view this in the Audit Log.
    Do take note that the audit log is only available with Enterprise and Enterprise Plus plans.

    You can refer to this section of the article Complying with Privacy and Data Protection Law in Zendesk Talk

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