Issue Symptoms
Agents are typing in a right to left (RTL) language like Arabic or Hebrew. Comments initially typed in the comment box are correctly justified to the right, but upon comment submission, the text is shifted and displayed as being left-justified.
Conditions
Rich text editor is enabled.
Resolution
This is considered expected behavior as the rich text editor does not currently support RTL languages. The only workaround for this at this time is to use markdown for formatting instead.
You can adjust this setting under Admin icon (
) > Settings > Tickets. Below are a few resources for using Markdown in Support:
Additional things to note
In order for inbound messages composed in an RTL language to render correctly, rich content in emails must be enabled. You can find this setting under Admin icon () > Channels > Email.
10 Comments
Hey everyone,
First of all, I want to thank you for being able to provide such an amazing and user-friendly service.
We just found out about this issue. My question is: is the markdown the only solution right now and are you planning to fix this problem somehow?
Cheers,
Hey Tamir -
It's not a setting so much as a different way of doing things. You would switch entirely to using the markdown editor, rather than the WSYIWYG editor.
Hi M,
That application is one of the ones slated to be moved to v2 and become an official app.
Hey Ahmed -
I've asked one of our customer advocates to come help troubleshoot and determine whether or not this is a bug. Someone should be along shortly.
In the meantime, I see that this is your first post - so welcome to the Zendesk Community! I encourage you to head over to the The Lounge to familiarize yourself with our Community Guidelines and to post in the Introductions thread to introduce yourself to everyone.
We look forward to seeing you around the Community. Happy Zendesking!
Hello, everyone!
As soon as I know, the Insert Markdown application will be removed in October. Does it mean that there will be no option to format RTL text? Or application has nothing to do with the Markdown option?
Hey Ahmed,
As it turns out, the only option to format RTL text is still Markdown. A rich text editor for RTL text IS in development but at this time we do not have a timeline as to when it will be deployed. Make sure to follow this post for future updates and welcome to the Zendesk Community! :D
Hi all!
A quick update for you: RTL for Agents in Support is now in Beta. If you'd like to participate, head over to the Zendesk Community to join and provide your feedback:
Zendesk Support Beta - RTL support for Agent User Interfaces
Updated 3/29/19 this beta has closed.
Hi Tamir,
Have you set your account up so that the language you are trying to type in corresponds to the language your account has been set up with?
What language are you trying to write in? If it is not a language you are able to select from this language list, then it would be a unsupported language, thus an unsupported writing.
If you can tell us what language your account has been set up with by accessing Admin > Settings > Accounts and hit the localization tab, you will see what the available languages are.
(non exhaustive list of language options underneath here)
If you have any other account related question, feel free to contact us at support@zendesk.com so we can dig into it together.
Cheers,
How would I set RTL with markdown? Thx
I switched to the markdown editor, but I still can't apply RTL direction.
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