Why is the name of a user on Facebook different from the one I see in Zendesk?

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  • Jacob J Christensen
    Community Moderator

    Claudia Pelagatti

    Some Asian languages like Chinese, Korean and Japanese reverse the given- and family name order.
    As far as I can tell, Facebook seems to compensate for this for non-Asian language users (that view Asian), but in Zendesk, Asian Facebook user's names may be reversed and this confused agents about how to properly address these users.


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