Opening the Knowledge Capture app

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3 Comments

  • Niels

    Hi,

    I would like to use the KCA in tickets. However, I don't want my HC to be public to end users nor Google as it contains sensitive info. Our HC is for agents only. Must I activate my HC in order to use the KCA?

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  • Niels

    Hi, anyone that can help me answer my question above?

    0
  • Nicole - Community Manager

    HI Niels -

    Your Help Center does need to be activated in order to use the KC App. However, there are ways to restrict the visibility of it to specific user segments (and that can be limited to only internal agents) as well as blocking it from being crawled by Google.

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