Downgrading Zendesk Support from multiple brands Follow



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    Max McDaniel

    I'm curious what the implications of not removing these email addresses, but still removing the secondary brand, might be. 

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    Josh Rosenthal

    Hey Max,


    When those email address are not removed, you'll see them as "inactive" in your account. Users will be able to send to these addresses but no ticket is created.

    Here's a screenshot of what that looks like:

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