This Zendesk on Zendesk session is hosted by Melissa Burch, Manager of our Online Customer Service team. This session is about how our Zendesk Support Advocates team implemented and now use the Guide Knowledge Capture app, including:
- Our vision for KCS
- Planning a successful implementation
- Putting our plan into action
- Encouraging ongoing engagement
Check out the discussion in our community! Melissa is standing by to answer your questions. And be sure to share your own experiences as well.