Can incoming tickets automatically be translated into my preferred language in Support?

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4 Comments

  • Bryan Matias

    I tested Translate.com, which works great but requires that an agent opens the ticket first before the app can begin translating the message.

    Does anyone have a recommendation that translates any incoming tickets regardless of if the ticket was opened or not?

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  • Nicole Ferlo

    Hi Bryan,

    My name is Nicole and I work for one of Zendesk's implementation partners, Envoy.  We are experienced in doing this type of work and would be happy to have a more detailed discussion on how to achieve your goal. 

    If you would like to discuss further, please don't hesitate to reach out to me at nicole@goenvoy.co.

    Thanks! Nicole

    0
  • Charles Magnuson

    @Bryan-Matias - How do you use Translate.com to translate Zendesk ticket??? Translate.com only provides mobile apps. How are you using their service on your computer?

    1
  • Devan - Community Manager
    Zendesk Community Team

    Hello Charles Magnuson,

    I would recommend looking into the Ticket Translation by Language app on the Zendesk marketplace that should assist you with ticket translation within Support, and it is currently free. 

    Ticket Translation by Language

    Best regards

    1

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