Can I set the requester of a ticket using information in the body of a ticket created via email?

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  • Callahan

    Im curious if this is possible. We get support requests sent on behalf of another company. Inside the email body contains the email address of the requester.

    Right now, we manually edit the requester. I'd love to know if I can parse the email, and have it edit this.


  • Gail L
    Zendesk Community Team

    Hi Callahan,

    It might be possible to build a custom API integration that passed the tickets in with the correct requester, but it won't be possible to automatically adjust the requester when they come in as email tickets. 


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