This article details the maximum product limits in Guide.
Knowledge base limits
The following table shows the maximum limits related to knowledge base functionality in Guide.
|Total number of articles, excluding archived and translations||40,000|
|Total number of articles in a single section||5,000|
|Total number of comments per article||1,000|
|Total number of labels per article
(not available on Suite Team)
|Total number of @mentions in an article||15|
|Total number of @mentions in a comment||15|
|Total number of article verification rules||20|
|Article attachment size||20 MB|
|Total number of categories||100|
|Total number of sections in a single category||100|
|Total number of section levels
(Enterprise plans only)
|Total number of sections in a single section
(Enterprise plans only)
|Maximum length of an article content||65,000 characters|
The following table shows the maximum limits related to Help Center search.
|Native search queries||300 characters or 50 terms|
|Instant search queries||300 characters or 100 terms|
Management permissions and user segment limits
The following table shows the maximum limits related to user segment functionality in the Help Center.
|Total number of management permissions groups||200|
|Total number of user segments||200|
|Total number of ALL tags referenced in a user segment||50|
|Total number of ANY tags referenced in a user segment||50|
|Total number of groups referenced in a user segment||50|
|Total number of organizations referenced in a user segment||50|
See Creating user segments for more information about user segments and tags.
|Total number of themes||10|
|Individual theme size||30MB|
|Total theme assets size||25MB|
|Individual theme asset size||5MB|
|Individual theme asset name||50 characters|
|Individual theme template size||300KB|
|Individual theme style.css size||300KB|
|Individual theme script.js size||300KB|
|Total number of settings in manifest.json||200|
|Total number of options in a list type setting||20|
About migrated themes and limits
On November 14, 2017 we introduced a new theming experience in Guide. When you migrate from the previous theming experience, some new restrictions will be applied to your themes. During the migration process, we suspend some file type and file size limitations to allow you to move your theme and assets to the new theming experience where they will be easier to work with.
For example, if you have a number of PDFs or other files that are no longer supported in theme assets, you will be able to migrate your theme. From there you can export that theme to retrieve all of these files easily. However, you won’t be able to duplicate or re-import that theme until the unsupported files are removed from the theme.
Zendesk API rate limits
Normal Zendesk API rate limits apply to the External content API if no tougher rate limit is documented in the following table. Character limits are documented in the following developer documentation:
- Federated Search - External Content Type API
- Federated Search - External Content Record API
- Federated Search - External Content Source API
There is no rate limit on help center searches.
|External record size||10000bytes/record|
Why are there limits?
- For security purposes it’s important to vet the types of files that customers are allowed to upload so that we don’t receive malicious files.
- To prevent misuse or abuse vectors, it's important to limit the total size of files.
- For performance reasons, it’s important to serve, save, import and export files quickly for customers.