How do I upgrade an end user to agent?

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  • Nicolas Bergeron

    Hi there, will it automatically reflect an incremental number of agents under my subscription as i am converting a end-user to an agent?


    Thank you

  • Jessie Schutz
    Zendesk Team Member

    Hi Nicolas!

    If you change an end user to an agent, it will take up one of your agent licenses. If you don't have an available agent license, you will need to either demote a different agent, or add another agent license to your account first.

  • Nicolas Bergeron

    Hi Jessie,

    thank you, i actually tried few minutes ago and since we require an additional agent license, i was directed to the account subscription to add an agent license.


    Thanks and regards


  • Sydney Neubauer

    When you upgrade an end-user to Agent, the default role sets to Contributor rather than Light Agent. Is this expected behavior? I was not able to find any documentation regarding this


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