Why do my SMS messages fail to send?

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  • Carl McDowell
    Zendesk Customer Advocate

    Hi Virginia,
    The above are the common reasons messages can run into issues. I have opened ticket so we can go into more detail on what is happening in your account and we can look more specifically into the issues your customers are facing.

  • Virginia Buechel

    This is an issue we have been dealing with and have limited the characters and even called and asked customers if they have "unsubscribed" and have not found any evidence of either of these options to cause this failure. Still trying to figure out why they aren't going through? Perhaps a volume issue?


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