Does Zendesk allow short code numbers for Text?

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  • Emory Buckner

    Is there any plan to incorporate this feature?  Our company is currently experiencing blacklisting issues because of the volume of texts we send, and we will be continuing to increase that volume.  

  • Nicole Saunders
    Zendesk Community Team

    Hey Emory - 

    Short codes are not currently in our development plans, but if you'd like to suggest that to our product managers, you can post that in our Product Feedback topic in the Community. 

  • Mitch Ferguson


    Not sure why you guys deleted my request.

  • Joshua Alvarez

    For the messaging number you purchase would it be possible to call that number? So if we have a messaging number could I call that number and get a CSR? 

  • Justin Smith
    Zendesk Team Member

    Hey Joshua!

    Not every number can be enabled for both messaging and voice calls, but many of them are.  If you look at the number provisioned under Admin >> Text, there will be an "Enable or Talk" setting if that number is able to be used for both. If you do see that setting there and enable it, that number setting will be visible under Admin >> Talk and you can setup call routing processes just like you would for a voice-only number.

    I hope that helps clear things up!

  • McCabe Tonna
    Community Moderator

    Hi Nicole,

    Any updates regarding this? Based on our rapidly scaling user-base and communications, short text has become a requirement for our day to day operation. 

    - McCabe

  • Nicole Saunders
    Zendesk Community Team

    @Mitch - Apologies. Posts are archived after 6 months with no activity. But I've un-archived it for the time being.

    @McCabe - no updates to share at this time. It's not something we've received any word on from product.

  • Khajik Khajadourian

    Will shortcodes be allowed some time in the near future? 

  • Brett Bowser
    Zendesk Community Team

    Hey Khajik,

    There are no plans at this time as it turns out. I've passed this feedback along to the appropriate team.



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