Does Zendesk support read receipts?

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10 Comments

  • David Andrews

    Hi!

    We solved this problem! Our app is now live on the Zendesk app marketplace:

    https://www.zendesk.com/apps/support/my-read-receipts/

    Please feel free to use 'FIRSTMONTHFREE' to have the first month for free!

    David

     

    0
  • Jessie - Community Manager

    Hey David! Congratulations!

    This is fantastic news for a lot of our customers. I'll be sure to feature it in the February Community Roundup!

    0
  • David Andrews

    Hi Jessie,

    Thank you so much!!! We really worked hard on this and are going to be adding more features. I would be willing to create content to discuss how it reduces fraud, increases sales close rate, etc.

    Please feel free to contact me at support at MyReadReceipts.com if you would like any content.

    Thanks again!

    David

     

    1
  • Scott Sorci

    Hi David - 

    I had a question regarding the MyReadReceipts app and pricing. It states on the App page, $1/user per month. Are we able to choose which agents we use this for? 

    i.e. If only two of my agents are doing collections and I only want to use it for them, would it only be $2/ month instead of all of my agents (15) being $15 per month? 

    Thanks! 

    0
  • David Andrews

    Hi Scott,

    When you install the app you have the option to enable role restrictions by agent or group. If you have those 2 agents in a specific group you can restrict access to that specific group. If you have any questions you can contact us at support.

    David

     



    0
  • DeskPerk

    Hi All,

    Zendesk - Read Receipts, Public Portal for viewing / editing / solving tickets and Email Delivery Validation

    We are currently in the process of developing a new app / add-on service for Zendesk, to add some much needed features.  We are currently looking for people to help us test these features before we launch. Here is what we are working on:

    • Read Receipts (triggers and automations)

    • Public Portal for viewing / updating / solving tickets without needing to login

    • Email address verification (Coming soon) - Know if the email address is valid

    If you are interested in helping us beta test this new service, head over to https://www.deskperk.com/beta and fill out the application.  We will be offering all these services for FREE during the testing period (At least through March) for anyone who signs up before January 15th and all we ask is for you to provide us with some feedback.

    If you have any questions, we will be happy to answer any of your questions.  Just head over to https://support.deskperk.com.

    -1
  • David Andrews

    My Read Receipts offers a proven read receipts solution. We currently process over 5 million pixels per day with single digit (in seconds) response times without fail. We are launching email verification, public portal and reporting Q1 2019.

    We are also offering free service until March for new users. You can install the app here:

     https://www.zendesk.com/apps/support/my-read-receipts/ 

    Please use promo code MYREADRECEIPTS to take advantage of this promotion.

    0
  • McCabe Tonna

    Hey everyone,

    Looking to implement this, However, since Read-receipts uses AW, their IP addresses are dynamic.

     

    @Zendesk, do you have a solution to allow API access for an IPs that is not whitelisted?

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  • DeskPerk

    Mey McCabe,

    We would be happy to assist you in anyway possible.  We are currently in an open Beta and offering all our service for FREE through March.  We haven't had any issues adding our Read Receipts or Public Portal to any Zendesk account so far.  For more information on these products see:

    If you have any questions, please submit a request from our help center.

    0
  • McCabe Tonna

    Testing out DeskPark right now; it works! - it does not require open IP. The only access it needs is it's own API key

     

    The "test" was read by my end-user account

    0

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