Some email clients support read receipts within emails, to show if an email has been read. How can I set this up in Zendesk, so customers and agents can see if their ticket has been read?
Currently, read receipts are not pulled into Zendesk, for agents or requesters. Natively, the customer won't receive an acknowledgment that the Zendesk ticket has been read. However, setting up read receipts is possible through the app Read Receipts located in the Zendesk apps marketplace.