Question
Some email clients support read receipts within emails, to show if an email has been read. How can I set this up in Zendesk, so customers and agents can see if their ticket has been read?
Answer
Currently, read receipts are not pulled into Zendesk, for agents or requesters. Natively, the customer won't receive an acknowledgment that the Zendesk ticket has been read. However, setting up read receipts is possible through the app My Read Receipts located in the Zendesk apps marketplace.
11 Comments
Hi!
We solved this problem! Our app is now live on the Zendesk app marketplace:
https://www.zendesk.com/apps/support/my-read-receipts/
Please feel free to use 'FIRSTMONTHFREE' to have the first month for free!
David
Hey David! Congratulations!
This is fantastic news for a lot of our customers. I'll be sure to feature it in the February Community Roundup!
Hi Jessie,
Thank you so much!!! We really worked hard on this and are going to be adding more features. I would be willing to create content to discuss how it reduces fraud, increases sales close rate, etc.
Please feel free to contact me at support at MyReadReceipts.com if you would like any content.
Thanks again!
David
Hi David -
I had a question regarding the MyReadReceipts app and pricing. It states on the App page, $1/user per month. Are we able to choose which agents we use this for?
i.e. If only two of my agents are doing collections and I only want to use it for them, would it only be $2/ month instead of all of my agents (15) being $15 per month?
Thanks!
Hi Scott,
When you install the app you have the option to enable role restrictions by agent or group. If you have those 2 agents in a specific group you can restrict access to that specific group. If you have any questions you can contact us at support.
David
My Read Receipts offers a proven read receipts solution. We currently process over 5 million pixels per day with single digit (in seconds) response times without fail. We are launching email verification, public portal and reporting Q1 2019.
We are also offering free service until March for new users. You can install the app here:
https://www.zendesk.com/apps/support/my-read-receipts/
Please use promo code MYREADRECEIPTS to take advantage of this promotion.
Hey everyone,
Looking to implement this, However, since Read-receipts uses AW, their IP addresses are dynamic.
@Zendesk, do you have a solution to allow API access for an IPs that is not whitelisted?
Testing out DeskPark right now; it works! - it does not require open IP. The only access it needs is it's own API key
The "test" was read by my end-user account
Hi,
I have a few questions on the "My Read Receipts" App:
Hi Benjamin,
Answers below:
1. We allow you to tag unread tickets so you can create views & automations. We are in the process of launching additional new reporting features and are always open to feedback / suggestions.
2. We use your Notify requester of comment update trigger to automatically append our tag to the responses you wish to track.
3. The customer sees nothing as the image is invisible.
Please let me know if you have any questions. I am happy to get on a screen share and walk you through the process. It takes less than 10 minutes.
David
Hello All!
We launched an app that helps to track emails https://www.zendesk.com/apps/support/email-tracking
Most valuable benefits:
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