When you have restricted content that you want your users to be able to search for in the Web Widget, you can allow them access using a JWT authentication workflow. However, when they click on the View original article button, they land on your Guide and are prompted to log in again.
- A Guide that requires sign-in to view content and/or has restricted sections
- A Web Widget with JWT authentication configured on an external site
Currently, this is expected behavior. The Web Widget's JWT auth session is set up to allow users to access restricted content from Guide from within the widget, and is a separate authentication flow from what is used in Guide. This authentication session will not carry over to Guide when clicking the View original article link. The end-user will be prompted to log in; once they do they will be redirected to the article.