Can I route Talk tickets based on the received at number using triggers and automations?

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  • Sebastian

    I wanted to send out an email to users everytime an agent is trying to reach a user through a ticket and fails. Either by the number not working or it's ringing but no one takes the call. I checked and twilio is giving out that info, it needs to be implemented though. However, it seems there is no way to do so unfortunately. Can you implement?

  • Brett Bowser
    Zendesk Community Team

    Hey Sebastian,

    Check out my response to your post here :)

    Display whether Talk call was successful or not as internal note


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