Announcing individual users in user segments

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  • Justin Federico

    When viewing a particular agent in Zendesk I can see all of our User Segments listed under the user. The issue is that the agent is not part of any of the segments we have configuring. Is this expected?

  • Tetiana Gron
    Zendesk Product Manager

    Hi Justin,

    It is expected for Guide admins as they have access to all Guide content regardless of assigned user segments. 

  • Justin Federico

    Tetiana Gron

    Understood. Thank you!


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