|Announced||Introduction of data retention limit|
|February 22, 2021||June 30, 2021|
As part of the effort to improve stability and performance for Guide native reporting for the Knowledge Base, Search, and Community dashboards, we will be introducing a data retention limit of 13 months, effective June 30, 2021. After this date, you will be able to report on the last 13 months of data for these dashboards. We’ve come to this decision after analyzing current usage levels and finding that 99.9% of queries made with these dashboards are within the scope of the last 365 days.
This data will be moved to the more powerful Zendesk Explore reporting and analytics solution over the course of 2021 - starting with the Guide Knowledge Base dashboard in the first quarter, followed by the Search and Community dashboards later in the second half of the year.
Learn about Guide reporting in Explore in the Overview of the Zendesk Guide dashboard article.