Working with aggregation level functions

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  • Vladimir Petrushenka

    hi Eugene Orman 

    Thanks for this. That looks interesting . Our agents keep asking how they can compare their Monthly Sat score against the average Sat score in last 12 months. So the query would have bars of Sat score for recent months and then a trend line with average Sat score for 2021. The agent then would be able to see how their current month's Sat score is trending against average. Feels like a simple functionality, but we can't get this working. Would these new features help to build that? Tried few variations but can't seem to get it working 

  • Shai Sy Dimayuga
    Zendesk Customer Advocate

    Hi Vladimir,

    We may need to look into this further so a separate ticket will be created on your behalf where we can continue to look into the this.



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