SUMMARY
11:05 UTC | 03:05 PT
We have confirmed with our provider and customers that they are no longer experiencing inbound call failures to local provider Spanish numbers. This incident will now be marked as resolved. Please reach out if you have any questions.
09:55 UTC | 01:55 PT
We have received an update from our provider that a fix has been implemented and tests are showing recovery for the affected Spanish numbers. We kindly ask that you re-test the connection and inform us if the issue persists.
08:24 UTC | 00:24 PT
We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
00:47 UTC | 16:47 PT
We are continuing to work with our carrier partner to resolve the issue of inbound calls failures to the Spanish +3491078* number range. We expect to receive another update in 8 hours and we’ll share more information as it becomes available.
20:01 UTC | 12:01 PT
Our Zendesk talk provider is continuing work on the issue where some inbound calls may fail to the Spanish +3491078* number range. We will provide an update as soon as more information becomes available.
15:11 UTC | 07:11 PT
Our Zendesk Talk provider is investigating an issue where some inbound calls may fail to the Spanish +3491078* number range. We are working with our partner to resolve this issue. We will provide an update as soon as more information becomes available.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.