The default Help Center theme gets a visual update

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14 Comments

  • Dawn Anderson

    Hi

    If we customise our theme and want to be able to have the helpcentre name next to the logo, what is the code we need to do this please?

    1
  • Kasper Sørensen
    Zendesk Product Manager

    Hi Dawn Anderson

    You can insert that with the {{help_center.name}} helper. For instance, you can add it after the logo in the header.hbs file, like this:

    <img src="{{settings.logo}}" alt="{{t 'home_page' name=help_center.name}}" />
    <span aria-hidden="true">{{help_center.name}}</span>

     

    0
  • Leif Fløysvik

    Hi Kasper! What version is the new update? We have 1.4.10

    1
  • Kasper Sørensen
    Zendesk Product Manager

    Hi Leif,

    The new version will be 2.8.0. Still rolling out the update to theming center, so you may not see it yet. If you're really eager though, you can import it from GitHub (repo zendesk/copenhagen_theme / branch master) :-)

    2
  • Dawn Anderson

    Hi Kasper

    I'm new to GitHub - how do I find the above please? :)

    0
  • Kasper Sørensen
    Zendesk Product Manager

    There is a capability in Theming Center to import from GitHub (documentation here). However, this is only if you don't wanna wait, since the roll-out is ongoing.

    0
  • Josh

    New images is considered a major update?

    0
  • Kasper Sørensen
    Zendesk Product Manager

    Hi Josh, not sure what you mean by that. We didn't increment the "major" version number. And there's a lot more to the update than just images, as you can read from the announcement.

    0
  • PROVENTIC **** EMEA Reseller Partner
    Community Moderator

    Hi Kasper

    I just upgraded my theme to 2.8 and when i did it said that it was missing the customer_info.hbs template/page?

    0
  • Kasper Sørensen
    Zendesk Product Manager

    Hi PROVENTIC **** EMEA Reseller Partner,

    That sounds pretty odd. We don't have a required template file called customer_info.hbs. Where are you seeing this error and how are you doing this?

    Are you clicking "Add Copenhagen theme" like this, or something else?

    0
  • Frédéric

    Hello,

    That looks like an interesting update, how can I be sure I will have my theme updated?

    I don't think we modified the code, where can I confirm that?

    Thanks for your help!

    0
  • Kasper Sørensen
    Zendesk Product Manager

    Hi Frédéric,

    If you have modified the code, there will be a little "</>" icon in front of the theme's title on the theme card.

    1
  • Matt Foley

    Hi Kasper Sørensen,

    Our organization is currently using Copenhagen - (1.1.0). Will this be automatically updated to 2.8.0? Or do I need to copy my custom HTML over to the new theme?

    Thank you!

    0
  • Kasper Sørensen
    Zendesk Product Manager

    Hi Matt Foley

    Oh if you're on version 1.1.0, then you won't get the update because it seems you haven't been receiving previous updates. If you add a new Copenhagen theme you will get the latest version. Then of course you will have to adjust it again to match what you want. But editing the source code is what breaks you off the automatic updates.

    0

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