We're excited to provide a significant visual update to the default theme, Copenhagen, in Zendesk's Help Center end user experience. This update modernizes the artwork and general appearance of the Help Center.
Below is a walkthrough of the changes we've made.
The theme has new default images and artwork that we think better matches the web aesthetics of today. The images are more colorful and are fully filled instead of partly transparent, making it easier for first time users to understand the bounds of the image when customizing.
Option to show the Help Center name
Next to the logo we have inserted the (localizable) name of the Help Center. This makes it easier to identify the Help Center brand or purpose. Some customers would prefer to embed the company name or brand into the logo itself, which is why you can turn on and off the visibility of the Help Center name as text.
Option to adjust the visited link color
We have added a new setting in the theme which enables administrators to decide which color to use for visited links.
Updated margins, padding, and colors
There are a few other updates, including adjustments to the margin and padding in the places where it could get very busy, depending on the branding settings of the theme. We have also updated the default colors to match the new artwork, and to make the various applications of the colors more easily identifiable.
Who will see this change, and when?
Since this is an update to an existing theme, it only has an immediate impact on customers who use our default Copenhagen theme already, and have not modified the theme code. New customers and new Help Centers will get the latest version of the theme automatically.
The change to the default theme will be rolled out over the course of the next three weeks.