16:10 UTC | 08:10 PT
After thorough investigation, the team identified the trial creation issue was limited in scope and we are no longer experiencing widespread errors in account creation.
15:10 UTC | 07:10 PT
We’re continuing to investigate the cause of an issue which may prevent some customers from creating a Zendesk product trial, we will continue to provide updates as we learn more.
14:07 UTC | 06:07 PT
We are currently aware of an issue which may prevent some customers from creating a Zendesk product trial. We are working to understand the cause of this and will keep you updated as we find out more. Thank you for patience and apologies for the inconvenience.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.