Announcing the new Zendesk integration for Discord - Released for General Availability

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4 Comments

  • Sydney Neubauer

    "The new integration is free for all Zendesk customers on an eligible subscription." Is this a subscription based in Zendesk or Discord? Will there be more information when the integration is live?

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  • David Gillespie
    Zendesk Product Manager

    Hi Sydney Neubauer,

    The integration is free, but customers need to be on an eligible Zendesk plan to access and install the integration (i.e. be a Zendesk customer with an active Support subscription on the Team plan or higher).

    Thanks,

    David

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  • Darren Hua

    Hi David,

     

    We are on an enterprise plan BUT we do not have AnswerBot integration/add on. Can we still use this Discord Integration and in particular  the functionality I am interested in is using it to escalate Tickets from Discord to Zendesk so our agents will be able to chat via DMing. Do we need AnswerBot in that case or not?

     

    Thank you!

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  • David Gillespie
    Zendesk Product Manager

    Hi Darren Hua,

    Yes, you can install and use the Discord integration. You don't need to have Answer Bot unless you want to use the Answer Bot feature.

    Thanks,

    David

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