Explore recipe: Comparing an agent's tickets to the rest of the agent's group

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  • Teki

    Hi.  The issue i have with this approach is that you will need to hard code each agent name.  Is there a way to use the same principle but compare any agent against the team he/she is in.  We have created a set of agent names as an attribute. (using the SET in the calculated attributes in a query.) 


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