Zendesk will be performing maintenance on our database on April 10th. This maintenance is to help improve reliability within a Pod across the 3 Availability Zones (AZ) and help reduce the severity of outage if AZ degradation or failure occurs within a region. This activity will be carried out during the off-peak hours in the respective regions to reduce customer impact.
We expect Support, Help Center, and Talk customers on the impacted pods to experience a 60-90 second window sometime during the maintenance where the Zendesk interface will be unreachable.
Pods and Clusters Affected
Pods 13, 17 and 20
When?
Date |
Pod |
Start Time |
End Time |
Saturday, April 10, 2021 |
13 and 20 |
10:00 UTC / 02:00 PT | 14:00 UTC / 06:00 PT |
Saturday, April 10, 2021 |
17 |
19:00 UTC / 11:00 PT |
21:00 UTC / 13:00 PT |
Customer Impact
Zendesk Support, Help Center, and Talk customers within the scheduled Pods will experience a brief service disruption of 60-90 seconds at some time within the listed maintenance windows.
Affected Products
Support, Guide (Help Center), and Talk.
Expected Behavior
The Support and Help Center interfaces will be unreachable during the 60-90 second window. Your agents may experience server error screens, sluggish response times, issues bulk updating tickets, refreshing ticket views, Talk dropped calls, and backend API requests returning errors.
How do I learn what Pod I am on?
You can confirm your Zendesk account's Pod by clicking the Admin icon () in your Zendesk account. Your Pod is displayed in the upper-right corner of the Admin home page.
You can also visit the Zendesk Status page, where you can enter your subdomain name to determine which pod you are on.