We are happy to report, that the connection issues impacting some of our customers in nordic countries, caused by an outage of our CDN provider have now been resolved.
We continue to investigate account access issues for some of our customers in the Nordic countries. More information will be provided in the next 30 minutes.
12:13 UTC | 04:13 PT
We are investigating issues with accessing accounts for some of our customers in the Nordic countries, more information to follow.
During this incident, Eyeballs from certain ISPs in Sweden were observing connectivity issues to Stockholm due to incorrect nexthop addresses being provided by a local route server. Our CDN provider disabled BGP peers over the local routeserver and engaged the owners to identify the root cause. In order to prevent this from happening again in the future, we will investigate reducing the local-preference set on prefixes received from IX route servers.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.