When building an Explore query that references ticket channels, I see one called Any channel. What does this mean?
If your account is not using the Zendesk Agent Workspace, tickets created from the following integrations show up in Explore under Any channel:
- Facebook Messenger
- Twitter DM
If you have the agent workspace enabled on the account, these channels will show up as Social Messaging in Explore.
For more information, see this article: Understanding ticket channels in Explore.