11:10 UTC | 04:10 PT
We’re happy to report that all known connection and performance issues related to the Pod 17 incident have been resolved.
10:39 UTC | 03:39 PT
Between 09:55 UTC & 09:58 UTC multiple Zendesk products on Pod 17 may have experienced connection/performance issues. Our teams are monitoring the situation.
During this incident, some customers on Pod 17 may have experienced connection and performance issues from 9:55-9:58 UTC. customers experienced an elevated failure rate for DNS queries sent to our DNS cloud provider. The issue was caused by a defect in the our DNS cloud provider's resolver service that caused a low rate of DNS query failures. The issue resolved itself automatically as soon as the DNS Resolver service auto-recovered from the impact from its defect. In order to prevent this from happening again in the future the resolved defect has been fixed.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.