From real-time analytics and threshold alerts to new analytics functions, we’ve delivered a ton of functionality to Explore last year to help customer experience leaders understand across all their service channels and take action faster to adapt during a volatile time.
We have many more exciting updates planned for this year. And in case you missed it, here’s everything we’ve delivered so far in 2021.
Optimize your service channels with more metrics and attributes
Live messaging reporting
Monitor messaging volumes and performance in real-time and adjust staffing in the moment. Learn more.
Additional Guide datasets
Take a data-driven approach to self-service with our latest datasets for Team Publishing and Knowledge Center. Learn more.
New ticket custom fields in Talk, Answer Bot and Knowledge Capture datasets
Analyze Talk and Guide channel performance with the additional context from custom ticket fields. Learn more.
Powerful analytics for better pipeline visibility and sales performance
Sell Reporting in Explore: Beta
Drill in and improve your sales performance with pre-built best practice dashboards across leads and deals data, customizable charts and metrics, and sales and service reporting in one place. Learn more.
General improvements to Explore
Multi-tab Excel exports
Your Explore Excel dashboard exports are now automatically formatted with each chart on a new tab for easy consumption.
Easily select and copy content from within tables in Explore to perform additional analysis or share insights quickly with teammates.