As part of our commitment to customers, and to ensure our products are stable, resilient, and easily recoverable, we periodically need to test the performance and reliability of the Zendesk infrastructure. This annual testing is also a compliance requirement.
To do this testing, Zendesk will perform critical maintenance on Pod 26 on May 19 and June 9, 2021, during the times listed below.
Date |
Pod |
Start Time |
End Time |
May 19, 2021 |
26 |
08:00 PT / 15:00 UTC |
10:00 PT / 17:00 UTC |
June 9, 2021 |
26 |
08:00 PT / 15:00 UTC |
10:00 PT / 17:00 UTC |
For these tests, we will execute practical steps to verify the reliability of the Zendesk infrastructure in a Content Delivery Network (CDN) failover scenario.
Expected behavior: During the maintenance windows, we expect Zendesk systems to continue to operate normally. No downtime is expected.
Affected customers: All Pod 26 customers
Affected products: Support, Chat, Guide
Why we're doing this: This is a critical performance and reliability test of the Zendesk infrastructure. It is also a compliance requirement for our System and Organization Controls (SOC) 2 and other security certification programs Zendesk maintains.