07:16 UTC | 00:16 PT
WhatsApp message delivery issues are now resolved. We’re sorry for the inconvenience this may have caused.
05:47 UTC | 22:47 PT
We are continuing to see improvements on our end. We will provide a final update once the messaging backlog has been completed.
04:49 UTC | 21:49 PT
Our team has rolled out a fix to resolve the delivery issues impacting WhatsApp messages. We are seeing improvements and will continue to monitor.
04:11 UTC | 21:11 PT
We’ve received reports about WhatsApp experiencing errors with receiving and sending messages. Our team is currently investigating
During a planned maintenance, deployments on a specific database cluster started to throw errors and caused deployments to be unable to initialize and deliver WhatsApp messages. To restore service, we scaled down all affected deployments and slowly roll them back out to avoid a large pressure on the database. Service was restored at 06:34 UTC
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.