13:12 UTC | 06:12 PT
We are happy to report our partner confirmed they have fixed inbound call issues affecting certain phone numbers.
10:03 UTC | 03:03 PT
We are currently monitoring inbound call issues for some Zendesk Talk customers. We have started seeing recovery from our Talk partner. Further update will be shared in the next hour.
09:11 UTC | 02:11 PT
Our team is investigating inbound call issues for some Zendesk talk customers. More updates to follow.
Our Talk partner experienced a service degradation for a subset of European phone numbers. Our Talk partner worked with their carrier partner to resolve the issue until service was restored.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.