This article describes how admins who don’t have billing permission can request subscription changes. You must have an eligible, sales-assisted account to make these requests.
This article contains the following sections:
About subscription requests
Admins who are not the account owner or a billing admin can request subscription changes to sales-assisted accounts. For sales-assisted accounts that allow subscription changes, admins can request subscription changes to:
Admins make changes as part of managing subscriptions and the request is made available to the account owner or billing admin for approval. Admins cannot make subscription requests to manage payments or invoices.
Creating subscription requests
Support admins in eligible accounts can request subscription changes as part of managing subscriptions. You can only submit one request at a time.
To request a subscription change
- In any product, click the Zendesk Products icon () in the top bar, then select Admin Center.
- Click the Billing icon () in the left sidebar, then click Subscription.
A summary of your current plan subscription appears. It shows the Zendesk products purchased for the account, the product plan type, and the number of agent seats.
- Click Manage.
A Subscription change request page appears.
- Make subscription changes as desired.
For example, you can increase the number of agent seats. For details see Buying Zendesk products and add-ons. As you make changes, the Summary automatically updates to show the changes you have made.Note: When the account owner or billing admin makes subscription changes, the summary includes an Update subscription button. When an admin without billing permission makes this change, the summary includes a Submit request button.
- When you’ve finished making changes, click Submit request.
After you submit a request, the account owner or billing admin can review your request and approve or reject it. When you make a request, an automated email sent to the account owner, but Zendesk recommends that you notify the account owner or billing admin to let them know a request is pending.
- To check the status of your request, click the Requests tab on the Subscription page.