|Announced on||Rollout starts||Rollout ends|
|Jan 21, 2021||Jan 21, 2021||Jan 28, 2021|
We're thrilled to announce trigger categories, a new feature to help you organize your triggers. Trigger categories allow you to visually group triggers to make them easier to manage.
Until now, many of you were using dummy triggers (or visual placeholders) to organize your triggers. Categories allow you to formally designate these logical groupings and interact with them. For example, expanding or collapsing all triggers in a category for easier viewing, or taking action on all triggers within a category.
When will I have access to the feature?
Trigger categories will be available on all Zendesk accounts. If your Support account was created after January 20, 2021, you will have trigger categories enabled automatically. If your account was created before January 20th, you can enable the feature on the trigger edit page. At a later date, if you have not yet opted in, Zendesk will notify you and automatically migrate your triggers to include categories.
What’s changing with the API?
Once you are using trigger categories, you’ll be able to designate a category when creating a new trigger via the Zendesk API. If you don’t specify a category when creating a new trigger, we will select a category for you. You’ll also be able to make changes to trigger categories themselves through the API. For more information on the default behavior, please refer to our API documentation.