UPDATE February 11th 2021:
Due to several recent high impact Severity Incidents and the number of times part of these deploys had to be rescheduled, causing understandable frustration for our customers, we made the decision to cancel all outstanding maintenances in this series, starting with the one originally scheduled for the 8th of February.
Building on our successful rollout of this feature in the APAC region, we are now able to approach this work in a manner that is lower risk for our customers.
This can be accomplished without the need for a fixed maintenance window.
We apologise for the inconvenience and thank you for your understanding.
What is happening: Zendesk will perform critical updates to our infrastructure globally and across the pods listed below between January 18, 2021 and January 28, 2021 during the times listed below:
POD25: 18:00-20:00 UTC Monday January 25th 2021 [Completed]
POD15: 18:00-20:00 UTC Wednesday January 27th 2021 [Completed]
POD18: 20:00-22:00 UTC Tuesday February 2nd 2021 [Completed]
Customers Affected: All Zendesk customers across all Pods listed using affected Products listed below.
Affected products: Zendesk Support, Guide, Gather, and Talk.
Expected behavior: During the maintenance window, we expect Zendesk systems to continue to operate normally. There will be no expected downtime or impact for our customers and this window has been created out of an abundance of caution around high impact changes to our infrastructure.
Why we're doing this: Zendesk team will perform an internal networking configuration update to support increase our scalability, reliability and performance. This critical maintenance has been scheduled during off-peak business hours to reduce potential for customer impact.
How do I learn what Pod I am on?: You can confirm your Zendesk account's Pod by clicking the Admin icon () in your Zendesk account. Your Pod is displayed in the upper-right corner of the Admin home page.
You can also visit the Zendesk Status site, where you can enter your subdomain name to find out which pod you are on.