Zendesk automatically archives tickets 120 days after they are marked Closed. Archiving tickets speeds up the loading time for Views , especially those views that include multiple tickets which have been closed for a long period of time.
Archived tickets are still accessible and actionable. The following table includes actions you can take on an archived ticket:
|Direct access||Access a ticket directly via URL (e.g., https:// yourdomain .zendesk.com/agent/#/tickets/37)|
|Search||Searching for ticket(s) and accessing from search results|
|User Profiles||Viewing a list of tickets associated to a user (e.g., assigned tickets, CCed tickets)|
|Insights||Insights , powered by GoodData|
|Group Profiles||Viewing a list of tickets associated to a Group|
|Organizational Profiles||Viewing a list of tickets associated to an Organization|
|Incremental Export||Available API endpoint detailing which tickets have been recently updated|
|Views||Used to create filtered lists of tickets . Archived tickets will be excluded from these lists.|
|Rules||Triggers and Automations allow you to automate actions on tickets. Rules cannot be executed on archived tickets.|
|API||All ticket API endpoints except for Listing Tickets return archived tickets|
|API Reporting||The ticket metrics API does not return metrics for archived tickets||No|
If you experience any issues with ticket archiving, please contact us so we can collect further information and troubleshoot the issue.