Current package version: 5.8.3
Package release date: Mar 18 2019
To upgrade your Salesforce integration from 4.3.4 or an earlier version
- Install package 4.3.5 (or package 4.3.5 for sandbox).
- After installation is complete, immediately install package 5.8.3 (or package 5.8.3 for sandbox).
To upgrade your Salesforce integration from 4.4.0 or a later version
- Salesforce is releasing a critical update which affects remote site settings
After you install the Zendesk for Salesforce app, you need to set up Zendesk as a remote site in Salesforce. This was previously done automatically for customers on Salesforce Unlimited and Enterprise editions.
Existing customers will not be affected until they initiate Bulk Sync, but it is advised that you update the package now.
If you are on package 5.8.2 or below and notice issues with Bulk Sync, please upgrade to v5.8.3.
Please subscribe to this announcement to receive future notifications on updates to the Zendesk for Salesforce package For more information on the Zendesk for Salesforce package, please see the Zendesk for Salesforce Getting Started guide.