Current package version: 5.9
Package release date: 7 May 2019
To upgrade your Salesforce integration from 4.3.4 or an earlier version
- Install package 4.3.5 (or package 4.3.5 for sandbox).
- After installation is complete, immediately install package 5.9 (or package 5.9 for sandbox).
To upgrade your Salesforce integration from 4.4.0 or a later version
New package now requires API rights and will be available to customers on Salesforce Unlimited and Enterprise editions.
Customers on other Salesforce editions that acquired API rights separately, can contact Zendesk Support to have the integration enabled on firstname.lastname@example.org.
Existing customers on Salesforce editions without API rights, can continue to use the integration at this stage, if they choose to upgrade to this version.
- Performance fix (stop on-going sync handler from triggering if ongoing sync is off to prevent performance issues)
Please subscribe to this announcement to receive future notifications on updates to the Zendesk for Salesforce package For more information on the Zendesk for Salesforce package, please see the Zendesk for Salesforce Getting Started guide.