For any account that would like an extension, please fill out this form before March 11, 2020 noon (PST) to ensure your extension request is processed. Read the announcement about the removal of the legacy Salesforce Integration and timelines here.
The legacy Salesforce Integration is no longer available to install, maintained or supported (except for major security fixes). We are excited to be offering a new Salesforce Integration - built on Zendesk which is now generally available. You need to have a Salesforce Edition with API rights to use this. Get started with setting up the new integration here.
If you do not have a Salesforce Edition with API rights, you can:
Try the Workato Salesforce to Support Integration
Try Zendesk Sell with its native integration to Zendesk Support
Current package version: 5.9
Package release date: 7 May 2019
New and updated functionality
The package now requires API rights which is available to customers on Salesforce Performance, Unlimited, Enterprise, Developer editions and any other editions with Salesforce API rights.
Customers on other Salesforce editions that acquired API rights separately can contact Zendesk Support at firstname.lastname@example.org, to have the integration enabled.
Existing customers on Salesforce editions without API rights can continue to use the integration at this stage, if they choose to upgrade to this version.
- Performance fix: stop the on-going sync handler from triggering if the ongoing sync is off. This change is to prevent performance issues.
Please subscribe to this announcement to receive future notifications on updates to the Zendesk for Salesforce package. For more information on the Zendesk for Salesforce package, please see the Zendesk for Salesforce Getting Started guide.