The new Salesforce Integration - built on Zendesk is currently in an early access program. Read the EAP post here for more info and to sign up.
Current package version: 5.9
Package release date: 7 May 2019
To upgrade your Salesforce integration from 4.3.4 or an earlier version
- Install package 4.3.5 (or package 4.3.5 for sandbox).
- After installation is complete, immediately install package 5.9 (or package 5.9 for sandbox).
To upgrade your Salesforce integration from 4.4.0 or a later version
New and updated functionality
The package now requires API rights which is available to customers on Salesforce Unlimited, Enterprise and Developer editions.
Customers on other Salesforce editions that acquired API rights separately can contact Zendesk Support at email@example.com, to have the integration enabled.
Existing customers on Salesforce editions without API rights can continue to use the integration at this stage, if they choose to upgrade to this version.
- Performance fix: stop the on-going sync handler from triggering if the ongoing sync is off. This change is to prevent performance issues.
Please subscribe to this announcement to receive future notifications on updates to the Zendesk for Salesforce package. For more information on the Zendesk for Salesforce package, please see the Zendesk for Salesforce Getting Started guide.